Terms & Conditions

Welcome to Carpet Cleaning Valencia. By accessing our website, booking our services, or engaging with our company in any capacity, you agree to abide by the following Terms & Conditions. Please read them carefully as they outline the legal obligations, rights, and responsibilities that govern your use of our website and services.

---

1. Introduction

This Terms & Conditions page governs the use of our website, Carpet Cleaning Valencia (referred to as “we,” “our,” or “us”), and the services provided by our team. By using this website and booking any of our cleaning services, you agree to comply with and be bound by these terms. If you disagree with any part of these Terms & Conditions, you should not use this website or our services.

---

2. Definitions

• Website: Refers to our online presence at
• Services: Carpet cleaning, steam cleaning, upholstery cleaning, rug cleaning, and all related cleaning services offered by Carpet Cleaning Valencia.
• Customer: Refers to any individual, business, or entity booking services with Carpet Cleaning Valencia.
• Agreement: Refers to the contract formed between Carpet Cleaning Valencia and the Customer, based on these Terms & Conditions.

---

3. Use of the Website

3.1 Website Content

All content published on this website, including text, images, logos, and service descriptions, is the intellectual property of Carpet Cleaning Valencia. Unauthorized reproduction, copying, or distribution is strictly prohibited.

3.2 User Conduct

When using our website, you agree not to:

• Submit false information when booking services.
• Use the website for fraudulent or unlawful purposes.
• Attempt to hack, disrupt, or damage the website.

3.3 Links to Third-Party Websites

This website may contain links to external websites. We are not responsible for the content, privacy policies, or practices of third-party websites.

---

4. Booking and Appointments

4.1 Booking Process

Customers can request bookings through our website, by phone, or via email. All bookings are subject to availability. Booking confirmation will be provided via email or phone.

4.2 Accurate Information

Customers are responsible for providing accurate and complete information when booking services, including address, service type, and any special requirements (e.g., stain removal, pet issues, etc.).

4.3 Changes and Cancellations

• Cancellations made within 24 hours of the scheduled appointment may incur a cancellation fee.
• Rescheduling requests will be accommodated based on availability, but no guarantees can be made for specific time slots.

---

5. Pricing and Payment

5.1 Pricing Transparency

All pricing for our services will be disclosed upfront. However, quotes are based on the initial description provided by the customer. Final pricing may be adjusted if:

• The actual condition of the carpet requires additional work.
• Additional rooms, furniture, or services are requested on-site.

5.2 Payment Methods

We accept payments via:

• Cash
• Credit/Debit Cards
• Bank Transfers (for commercial clients) All payments must be made immediately upon completion of the service unless otherwise agreed in writing.

5.3 Late or Non-Payment

Failure to make timely payment may result in:

• Late payment fees.
• Legal action to recover the outstanding balance.
• Suspension of future service bookings until payment is received.

---

6. Service Delivery

6.1 Service Scope

Carpet Cleaning Valencia provides professional cleaning services tailored to customer needs. While we strive to deliver high-quality results, customers should understand that:

• Some stains, odors, or damage may be permanent.
• Results may vary based on carpet age, type, previous treatments, and the nature of stains.

6.2 Customer Responsibilities

To ensure efficient service delivery, customers are responsible for:

• Providing clear access to the cleaning area.
• Removing fragile items, valuable belongings, or furniture (unless pre-arranged with us).
• Ensuring pets and children are kept away during cleaning.

6.3 Liability for Damages

While our team exercises great care, Carpet Cleaning Valencia is not responsible for:

• Pre-existing carpet damage (including but not limited to wear, discoloration, loose seams).
• Items left in cleaning areas that could be damaged.
• Damage caused by incorrect carpet care prior to our arrival.

---

7. Satisfaction Guarantee

7.1 Quality Commitment

We stand by the quality of our work. If you are dissatisfied with any aspect of the cleaning service, please notify us within 24 hours of completion. We will investigate the issue and may offer a re-clean at no additional cost if the complaint is valid.

7.2 Exclusions

Our satisfaction guarantee does not apply to:

• Stains deemed permanent after assessment.
• Issues resulting from customer negligence (e.g., walking on wet carpets).
• Problems related to carpets outside their recommended cleaning lifespan.

---

8. Health and Safety

8.1 Cleaning Agents and Equipment

We use eco-friendly cleaning solutions wherever possible. However, some deep stains may require specialized treatments. Customers should inform us in advance of any chemical sensitivities or allergies.

8.2 On-Site Safety

For everyone’s safety, customers are asked to:

• Keep children and pets away from cleaning areas.
• Avoid walking on damp carpets until they are fully dry.
• Follow all aftercare advice provided by our team.

---

9. Limitation of Liability

To the fullest extent permitted by law, Carpet Cleaning Valencia shall not be liable for:

• Loss of profits, revenue, or data.
• Indirect, consequential, or incidental damages.
• Claims exceeding the total amount paid for the relevant service.

This limitation of liability applies even if Carpet Cleaning Valencia was advised of the possibility of such damages.

---

10. Force Majeure

We shall not be held liable for failure to perform any service due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Government restrictions
• Labor strikes
• Severe weather conditions
• Equipment failure due to external causes

---

11. Privacy and Data Protection

11.1 Data Collection

We collect basic contact information when bookings are made. This data is used solely for:

• Booking confirmations
• Service follow-ups
• Occasional promotional offers (with consent)

11.2 Data Security

We take appropriate steps to safeguard customer data, and we do not sell or share your personal information with third parties without consent.

---

12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of California, and any disputes shall be resolved in the appropriate courts within Valencia, California.

---

13. Amendments

Carpet Cleaning Valencia reserves the right to amend these Terms & Conditions at any time. Changes will be posted on this page, and customers are encouraged to review the terms regularly.

---

---