Privacy Policy

Introduction

Welcome to Carpet Cleaning Valencia! We are committed to protecting your privacy and ensuring that your personal data is handled with the utmost care and transparency. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, or communicate with us.

By accessing or using our website, you agree to the terms of this Privacy Policy. Please read this document carefully to understand how we manage your information. If you have any questions or concerns, you can contact us using the information provided at the end of this page.

Information We Collect

Personal Information

When you visit Carpet Cleaning Valencia, we may collect certain personal information to provide better services. This includes, but is not limited to:

Full Name
Phone Number
Email Address
Home or Business Address
Details related to your cleaning needs

Non-Personal Information

In addition to personal data, we may automatically collect non-personal information through your interaction with our website. This includes:

Your IP address
Browser type and version
Device type (desktop, tablet, mobile)
Operating system
Pages you visit and the duration of your visit
Referral sources (how you found our website)

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, understand how visitors use our website, and improve our services. Cookies are small text files stored on your device when you visit our site. You can adjust your browser settings to reject cookies if you prefer.

How We Use Your Information

Service Delivery

We use the personal data you provide to:

Respond to inquiries or service requests
Schedule appointments
Process payments if required
Send service confirmations or updates
Provide customer support

Marketing and Promotions

If you have opted in, we may use your contact information to:

Send promotional emails about special offers or discounts
Share updates about new services or company news
Ask for feedback to improve our services

You can opt out of marketing emails anytime by clicking the unsubscribe link in our emails.

Website Improvements

Non-personal data, such as website usage patterns, helps us:

Improve website performance and design
Optimize content to match visitor preferences
Identify and fix technical issues

Legal Basis for Processing Personal Data

We only collect and process personal data when we have a legal basis to do so. This may include:

Consent: You have given explicit consent to receive communications.
Contract Performance: Processing is necessary to fulfill our agreement to provide services.
Legitimate Interests: Processing is necessary for legitimate business purposes, such as improving customer service or enhancing website performance.
Legal Obligation: To comply with applicable laws and regulations.

Data Sharing and Third-Party Disclosure

We do not sell your personal information to third parties. However, we may share your data with trusted partners or service providers who assist us in delivering our services. These third parties include:

Payment processors for secure transactions
Email marketing platforms for sending newsletters (if subscribed)
Website analytics tools like Google Analytics
Cloud storage providers for secure data storage

All third parties are bound by confidentiality agreements and only use your data for agreed-upon purposes.

Data Storage and Security

Storage Duration

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. In general:

Customer service inquiries and booking records are retained for up to 5 years.
Marketing-related data is kept until you unsubscribe.
Website analytics data is typically stored for 14 to 24 months.

Security Measures

We implement strong security measures to protect your data against unauthorized access, loss, or misuse. These measures include:

SSL encryption on our website
Secure servers for data storage
Access controls to limit internal data access
Regular security audits and updates

Despite these efforts, no online system can guarantee absolute security, so we encourage you to use strong passwords and keep your devices secure.

Your Rights Under Privacy Laws

As a user, you have several rights regarding your personal data, including:

Right to Access

You can request a copy of the personal data we hold about you.

Right to Rectification

You can ask us to correct inaccurate or incomplete data.

Right to Erasure (Right to be Forgotten)

You can request that we delete your data, except when retention is required for legal reasons.

Right to Restrict Processing

You can ask us to limit how we use your data, such as restricting marketing communications.

Right to Data Portability

You can request a copy of your data in a format that can be transferred to another provider.

Right to Object

You have the right to object to data processing if you believe it impacts your rights or freedoms.

Right to Withdraw Consent

If you previously gave consent for data collection (e.g., marketing emails), you can withdraw it at any time.

International Data Transfers

If you access our website from outside Spain, please note that your data may be transferred to servers located in Spain or other European countries. By using our services, you consent to such transfers, which comply with GDPR and other applicable regulations.

Children’s Privacy

Our services are not intended for children under 13 years old, and we do not knowingly collect personal data from minors. If we become aware that we have collected data from a child, we will delete it immediately. Parents or guardians who believe their child’s data has been collected should contact us directly.

Third-Party Links

Our website may contain links to external websites, such as partner businesses, industry blogs, or social media platforms. This Privacy Policy does not apply to those sites, and we are not responsible for their practices. We recommend reviewing the privacy policies of any external websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in laws, technology, or business practices. When updates occur, we will:

Post the revised policy on our website.
Update the effective date at the top of this page.
Notify users via email if the changes are significant.

We encourage visitors to review this page regularly to stay informed.

We take your privacy seriously and strive to ensure that your personal information is handled responsibly and in accordance with the law.

Final Words

Your trust is important to us at Carpet Cleaning Valencia. Whether you’re booking a cleaning service, visiting our website, or subscribing to our newsletter, we are committed to protecting your data every step of the way. Thank you for choosing us for your carpet cleaning needs.

Carpet Cleaning Valencia